An RBI-appointed panel on Monday recommended hosts of customer-centric initiatives for banks, including online settlement of claims by heirs of deceased account holders, flexibility for submission of life certificates by pensioners and a centralised KYC database. The report of the Committee for Review of Customer Service Standards in RBI Regulated Entities (REs) has also suggested that the operations of accounts should not be stopped pending periodic Know Your Customer (KYC) updates. It recommended that there should be a time limit for the return of property documents to borrowers after the closure of the loan account, failing which a penalty should be imposed on the lender.
As many as 5,532 complaints were received by the regulator in January, an 80 per cent increase over the number of complaints filed in the previous month.
The Madhya Pradesh government on Tuesday removed former Director General of Police (DGP) Swaraj Puri, who had played a key role in the release of the former Union Carbide chief Warren Anderson, from the state-run Narmada Valley Development Authority (NVDA).
Not only the common subscribers but even Finance Minister P Chidambaram is also peeved over the way mobile calls drop and wanted to know from the group chairman of the largest cellular operator Bharti Airtel, Sunil Mittal, as to when they would be able to fix the problem. "When will calls not drop in Lutyens' Delhi?," Chidambaram asked Mittal at the NDTV Profit Business Award function on Monday evening.
India's expectation of Twitter complying with the country's rules for social media platforms will not change with its takeover by Elon Musk, according to a senior minister.
In an apparent answer to crusader Anna Hazare's team mobilising the masses suffering corruption of the lower level bureaucracy, the government has quietly kicked of drafting of a Bill for creating a mechanism for the public services grievance redressal.
The HC, though, refrained from prohibiting such cabs from plying in the meanwhile saying it was aware such a move would adversely affect commuters.
A Pakistani anti-terror court conducting trial of seven suspects arrested for involvement in Mumbai attacks, including the Lashkar-e-Tayiba's operations chief Zakiur Rehman Lakhvi, was directed on Tuesday by the Lahore High Court to take into account the views of the accused and redress their grievances.
The Indian Embassy in the United Arab Emirates is working out a comprehensive scheme, including setting up of a grievance redressal mechanism.
According to amended IT rules, social media and streaming companies will be required to take down contentious content quicker, appoint grievance redressal officers and assist in investigations.
The minister also made it clear that "all platforms that do business in India and/or want to continue to do business in India, must use correct maps".
G K Pillai, chairman of India's Board of Approval for SEZs, demystifies SEZs and the controversy surrounding them.
G K Pillai, who heads the government's SEZ panel, demystifies SEZs and the controversy surrounding them.
The Centre on Tuesday said it will not seek disclosure of flash sales from e-commerce players to regulate the fraudulent sale of goods and services but will take appropriate action as per the law on consumer complaints. Discount sales that benefit maximum to consumers will continue, but not fraudulent flash sales on the e-commerce platforms, the government said, adding that the e-tailers need not be "anxious" about the draft rules. Ban on fraudulent flash sales, mis-selling and appointment of chief compliance officer/grievance redressal officer -- are among key amendments proposed to the Consumer Protection (e-commerce) Rules, 2020, on which the government has sought public comments by July 6.
The group of ministers on the rehabilitation policy has devised separate solutions for the two set of people affected by the acquisition of land by industry.
#TwitterBan was trending on Twitter with almost 17,000 tweets.
Arun Jaitley has advised banks to take decisions without fear.
Ask rediffGURU and PF expert Milind Vadjikar your insurance, stocks, mutual fund and personal finance-related questions.
The development assumes significance as Prime Minister Narendra Modi had last month announced 10 lakh government recruitments in the next 1.5 years.
Twitter has to comply with the new Information Technology Rules for digital media if they have not been stayed, the Delhi high court said on Monday.
The publishing of compliance reports by Google, Facebook and Instagram is bound to turn up the heat on Twitter, which has been engaged in a tussle with the Indian government over the new social media rules.
There were quite a few industrial lockouts that cost India a dear in 2014.
'One Sandeshkhali won't turn around women's perception of Mamata Banerjee in this state'
Sandeshkhali Block 2, the epicentre of the violent protests triggered by allegations of land encroachment and sexual misconduct involving local TMC leaders, has contributed the largest share of close to 1,000 complaints.
It said the law must be just and fair and should protect the human rights and dignity of all members of society.
The Reserve Bank on Thursday asked card companies not to issue unsolicited credit cards or upgrade an existing card without the explicit consent of the customer, failing which they will have to pay double the billed amount as penalty. It also asked card issuers and third-party agents not to resort to intimidation or harassment during recovery of dues from customers. In its master directions on credit card and debit card issuance, the RBI said "the issue of unsolicited cards/upgradation is strictly prohibited".
Sebi takes up complaints with concerned companies and in case of non-resolution of complaints takes punitive action.
The government is coming up with this new law, replacing the Consumer Protection Act 1986, which will incorporate the revised 2015 UN guidelines on consumer protection.
The government has issued a notice to Twitter to comply with all its past orders by July 4, an official source said on Wednesday.
The Income Tax department will hold public meetings every Wednesday to resolve taxpayers grievances and tax issues as part of the 'Good Governance' initiative mooted by Prime Minister Narendra Modi.
The inherent complexity of the products offered by such firms, web portals, and platforms may not suit the risk profile of investors and their excessive leverage can result in significant losses to investors
Several politicians, including the former J-K chief ministers Mehbooba Mufti and Omar Abdullah, have condemned the action by police, alleging that it will disaffect the youths with such an extreme punishment.
Indian fliers regularly face issues like lost baggage, refund on cancellation and harassment by staff at airports
The telecom and banking departments along with the railways accounted for the maximum number of public grievances among the various arms of the government in the last three years.
UCO Bank will not allow Kingfisher Airlines to be represented by lawyers in the wilful default case hearing.
Filing of Aadhaar has not been made mandatory and is an optional field in an application form available online for lodging grievances.
The web page also enables filing of grievances in relation to the implementation of GST
There is a significant difference of opinion within the government on the draft e-commerce rules put out by the consumer affairs ministry, a top government official said on Wednesday and flagged concerns that continuous change of the policy causes a great deal of uncertainty. The official said that unnecessary fear is created that the government's current e-commerce policy is hurting small traders. "There is a significant difference of opinion within the government on the draft Consumer Protection (e-commerce) Rules put out by the consumer affairs ministry... Continuous change of the policy causes a great deal of uncertainty," the official said on the condition of anonymity.
In view of increased threat perception, the Jammu and Kashmir administration on Wednesday decided to immediately post Kashmiri migrants employed under prime minister's special package and other employees belonging to the Jammu division in "secured locations'' in the Valley by June 6, officials sources said.
© 2026 Rediff.com - Advertise with us - Disclaimer - Privacy Policy - Sitemap - Feedback - About us - Terms of use - Grievances